OpenLM at the Esri International User Conference July 11-15, 2011 San Diego California

OpenLM is happy to announce that from June 11-15, OpenLM staff will exhibit OpenLM Software solutions at the ESRI International User Conference 2011 held in San Diego Convention Center, California.

This year we will be located in booth #1608, check our listing in the conference exhibitors page.

We are looking forward to meeting you there.

OpenLM Version 1.6.2.6 – Maintenance release

Version 1.6.2.6 is a maintenance release to version 1.6. It contains some bug fixes to problems found in previous versions. We  recommend users that these problems may be relevant to them to upgrade their system to this version simply by installing it on-top of their existing version.

What is included in version 1.6.2.6?

OpenLM Server:

  1. Fix duplicate user alerts in the server (related to OpenLM Alerts).
  2. Fix problem with reading LM-X output on a Finnish locale.

Note:
Please follow these steps when upgrading (Some of our customers experienced “error 1001″ which is related to a problem with Windows):

  1. Backup your DB file (Typically located in: C:\Program Files\OpenLM\OpenLM Server\db)
  2. Stop the OpenLM Server service
  3. Make sure to close ALL windows, especially the services window
  4. Install the new version on-top of the existing version

Debugging Agent OpenLM Connectivity Issues

The purpose of this guide is to outline the method to debug an OpenLM Agent connectivity issues. Such issues may occur when implementing OpenLM Agent on many workstations in a complex environment such as WAN networks.

OpenLM Utilizer Agent empowers the end user and by that allows organizations to make their end user more effective and to save administration costs. The agent provide these capabilities:
Query license availability – Check the availability of any supports license manager from the end user workstation: FLEXlm, FLEXnet, IBM LUM, Safenet HASP, Safenet RMS, RLM and more. The user can also see who is using the needed license and to query the user details as synchronized with the organization Active Directory.
Get license availability notifications – When a user is trying to get a license and getting a FLEXlm license denial OpenLM Server will send him a notification when the requested feature becomes available.
OpenLM Active Agent – OpenLM Active Agent is also able to release idle licenses for systems such as ESRI Desktop ArcGIS and Autodesk systems. This advance capability help companies to serve the same amount of licenses that they already have to a lot more users.

OpenLM install package is provided as an MSI that also supports silent install. The MSI parameters are listed in our blog. The agent requirements are listed in our system requirements page. System administrators can easily distribute the agent to many end users.

OpenLM indicated connectivity problems by turning the OpenLM Agent that shows in the Windows tray in grey.

The best debugging tool is OpenLM Agent log file. The Agent is writing a detailed log files that contains events and messages. Checking the log allows system administrators to analyse connectivity problems by themselves or to send the log to OpenLM Support Team. By default the logger is writing ERROR level messages and by accessing the OpenLM configuration form the user can set the level to ALL. Using ALL logging level is very helpful in debugging complex issues. The Agent debug files are typically located in the user APPLICATION DATA folder.

Complex issues may also require us to check the server log files. This allows us to know is messages are sent and received between the Server and Agent.

Most of the problems are related to different network issues. These issues can range from a closed port on the OpenLM server, DNS issues, wrong server address/port and others.

The proposed actions when debugging connectivity issues are:
1. Make sure that the correct server name/port combination is used.
2. Make sure that the Agent can connect to the server using the “Check Connectivity” button located on the Agent configuration form.
3. Check the Agent log file, can you see any communication errors? These are error as received from the OS and it should be sufficient in order to locate the issue.
4. Log into OpenLM Customer Support system and open a new issue. Please provide the log file and other relevant details such as: OpenLM Server Version, OpenLM Agent Version, operating system, network type, server location, agent location and more. The system allows customers to set there issue as private when posting confidential information.

ESRI ArcGIS setup on Windows 7 64 bit Operating System – Error 1303

ESRI ArcGIS (ArcInfo, ArcEditor and ArcView) is supported on both 32 and 64 operating systems. We setup the system using a FLEXlm floating license manager.

Inserting the disk and starting the installation. It takes some time and the we have received error 1303 The installation has insufficient privileges to access the directory: C:\Program Files (x86)\Common Files\ArcGIS\Bin. ESRI provides this assistance.

This time we installed the software as administrator. Browse the install disk and execute the setup.exe under D:\Desktop.

Using “Run As Administrator” solved the problem.

OpenLM India Exclusive Distributor – Vistech Information Systems Pvt. Ltd.

OpenLM LTD nominated Vistech Information Systems Pvt. Ltd. , Located in Bangalore as an exclusive distributor of OpenLM Software in India.

Vistech Information Systems Pvt. Ltd. will distribute all OpenLM software products including:
OpenLM Utilizer that supports software products licensed by FLEXlm, FLEXnet, IBM LU, Sentinel RMS, Sentinel HASP, RLM and more.
OpenLM for ESRI ArcGIS
OpenLM for Autodesk

Vistech Information Systems Pvt. Ltd. will promote the use of OpenLM software in the local market: Government Agencies, Commercial Multinational/Engineering Companies , Local Government, Army,Space and the private sector.

“Vistech Information Systems Pvt. Ltd. brings a wealth of experience and success in the sales and distribution of technical software,” said Oren Gabay, CEO, OpenLM LTD. “The OpenLM partnership with Vistech Information Systems Pvt. Ltd. will contribute to a much faster addoption of OpenLM’s technology in the Indian marker thanks to Vistech Information Systems Pvt. Ltd. wide existing customer base”.

About OpenLM LTD

OpenLM is a licensing management software company with an international install base. Companies that use OpenLM software range from global corporations, national companies to small offices. OpenLM is designed with the customer’s needs in mind in order to to enhance the use of existing licenses. Our firm’s commitment to innovation guarantees that our clients constantly receive updates with the most advanced technology. Our long term commitment to clients is to provide them with the best breed of any tool available.

OpenLM Software provides a full and complete management solution for licenses management (FLEXlm, FLEXnet, Sentinel RMS, Sentinel HASP, RLM and more). Our software provides productivity tools to system administrators, managers and users alike. The software supports the major trends in the field of licensing including license consolidations, usage charge back (usage billing), trend analysis and more. OpenLM also provides OpenLM Light version which is a limited edition of the full software and provided for free. The free software is in use by many thousands of companies distributed worldwide. Please click for our download page to test a thirty day no registration and no purchase obligation edition of our product.

We are proudly ISO9001:2008 certified by the ANAB (the U.S. accreditation body for management systems) and an ESRI business partner.

About Vistech Information Systems Pvt. Ltd.

Vistech Information Systems Pvt. Ltd.. is the leading distributor and integrator of IT solutions in the Indian market, with customers in varying sectors of the Indian economy such as public, private, military and defense, manufacturing, education and finance.

Vistech Information Systems Pvt. Ltd. services includes:

  • Marketing of many leading software packages.
  • Marketing of hardware equipment for companies.
  • IT Services including consulting, outsourcing and  support services.
  • Software licensing and asset management.

For more information about Vistech Information Systems Pvt. Ltd. please visit http://www.vistechindia.com/index.php?/partners

Contacts:

Oren Gabay
OpenLM LTD
http://www.openlm.com
http://blog.openlm.com
Phone: +1-866-806-2068

Hari Krishna. P
Vistech Information Systems Pvt. Ltd.,
# 31/5 , II Floor, N.N.Plaza,VaniVilas Road,
Basavanagudi,Bengaluru – 560004.Karnataka State,India
Ph:+91-80-26611411/26609231/26609232 , Fax : +91-80-26611511
email: harikrishna@vistechindia.com , Web : www.vistechindia.com